Bella Scoop accepts change of mind returns within 30 days of purchase for products that are unopened, unused, sealed and in original condition. Returns must be requested first so we can issue an RMA number and provide instructions. Items must be securely packed and sent with tracked postage.

Product images: Colours may vary slightly due to studio lighting and display settings.

Gifts and promotional products: If a purchase included a bundled gift or bonus, all items must be returned in original, sealed condition. If any part is missing or opened, the value of that item will be deducted from the store credit.

Hygiene: For safety reasons we cannot accept change of mind returns for opened or used products.

Bella Scoop accepts change of mind returns within 30 days of purchase for products that are unopened, unused, sealed and in original condition. Change of mind returns are issued as store credit once the item has been inspected and approved. Original shipping is not refundable. Return postage is the customer’s responsibility. Store credit is issued within 3 business days of inspection.

For non-members, a processing fee of $7.95 applies to each approved change of mind return. Bella Club members receive one processing fee waiver per calendar year. This waiver does not cover return postage.

For hygiene and safety reasons we cannot accept change of mind returns for opened or used items. Clearance, Outlet lines and gift cards are not eligible. If a purchase included a bundled gift or bonus, all items must be returned sealed and in original condition or the value of any missing or opened item will be deducted from the store credit.

To start a return, contact us to request an RMA number before sending anything back. Please use a tracked service and pack the item securely to prevent damage in transit. Returns that arrive without an RMA number may be delayed in processing.

Your rights under the Australian Consumer Law apply in addition to this policy. If a product is faulty, not as described or unsafe, we will provide a repair, replacement or refund as required by the ACL. In those cases we will cover reasonable return postage. Please contact us as soon as possible with clear photos of the product and its packaging, and keep both until we confirm next steps.

Our warehouse processes orders quickly. We cannot guarantee a change or cancellation after checkout. If your request reaches us before pick and pack begins we will cancel and refund. Once a label is created or the parcel has been lodged with the carrier, cancellation is not possible.

Click and Collect orders that are not collected within 7 days may be cancelled. A cancellation fee of 10 percent of the order value or 10 dollars applies, whichever is higher.

If an order is returned to us due to an address issue provided at checkout, you may choose a refund or reshipment. For a refund, we deduct the original shipping charge, any carrier return fee billed to us, and the $7.95 processing fee. For reshipment, you pay the new shipping charge and any carrier return fee billed to us.

If your order arrives damaged or you believe the item is faulty, contact us within 7 days of delivery. Provide photos of the product, the inner packaging and the outer satchel or box so we can assess and resolve the issue. Do not dispose of the item or packaging until we advise you. If a return is required, we will supply a prepaid label and manage the process under the ACL.

We do not accept change of mind returns for international orders. Australian Consumer Law protections apply to orders delivered within Australia.

Change of mind returns are accepted within 30 days for unopened and sealed items. Store credit is issued after inspection. Return postage is the customer’s responsibility. A processing fee of $7.95 applies to non-members. Bella Club members receive one processing fee waiver per calendar year. Faulty or not as described items are handled under the Australian Consumer Law and return postage is covered by us.